As a joint venture, our value lies in the strength of our understanding of local client’s needs, combined with the industry leading expertise of our partners. We are working together to provide our customer’s with service excellent, as we adapt and innovate to meet and exceed their needs.
Creating lasting relationships
One of our most important assets is our ability to establish long lasting and productive relationships with our clients, employees, contractors and experts. We do this by delivering top quality work, and also by engaging directly with customers and responding to feedback. At C2V+ we pride ourselves on our ability to work productively with our customers, and reacting to parent company feedback. To make our relationships with customers as straightforward as possible we can adapt to work under a variety of contractual models. We also work hard to cultivate productive relationships with key specialists in areas where we think they can add value.
Delivering operational excellence
C2V+ offers a range of core services tailored to meet water companies needs in an evolving market. The depth of our skills is best evidenced in the innovative projects we have delivered.
Keeping customer’s at the heart of everything we do
Xceed is our bespoke customer experience programme which formalises our customer process in relation to overall performance. It has been designed specifically for our employees whilst offering our clients the best customer experience possible. The programme centres specifically around what makes a great customer experience, what it looks like and what is expected of staff. It focuses on two main areas:
1. How we manage, monitor and measure the relationship with our clients (based on our performance across a range of key deliverables).
2. How we manage and interface with our client’s customers on their behalf i.e. communities, stakeholders and third parties.
Xceed training is delivered by the Head of Customer Experience and Third Party Services to all our office, operational, and senior management team in addition to all of our subcontractors and supply chain. The training is innovative and engaging and feedback has been fantastic.
C2V+ has continued to lead the way in customer performance across the AMP6 Framework. We have received in excess of 45 WOW! Awards to date and this is a testament to the great work being delivered by our project teams on site. With a SIM target of 4.5/5.0 to meet we have gone above and beyond with the two projects we have seen through to completion scoring 4.7 and 4.63 overall. The feedback was gathered via a mix of postal and face to face surveys with the local and wider community who were affected by our projects.
